What is Alexa Green Ring & How to Fix the Issue?

If you are getting the green light on your Amazon echo, then it means that you are on a call or you are getting an incoming call. The green light is going to spin if you are talking to someone or when you are placing the call to someone else. 
The light will turn off once you hang up the phone. But sometimes when you hang up the call, you will see that the green light is still there. You try to make the light disappear but the light is still stiff or pulsating on the top of your device.
Remember, whenever you are on a call, the light is going to spin but will not pulse. The light will spin in a clockwise direction. But when you are not on a call and still it is spinning, then it means that there is something wrong with it. 
This means that it needs an extra hand when it comes to resolving the issue. Especially for those people who are not at all tech-savvy. What you can do is to get in touch with our experts as they are experienced and can help you to fix the issue.

There are various reasons that can be responsible for the Alexa green ring issue. We are going to perform the steps to figure out the issue. What you need to do is to call us and get in touch with us.

Call us at 
US/Canada- 855-987-6855 & UK/London- 800-041-8324

Call us now!

The users who consider themselves tech-savvy can try some troubleshooting steps on their own and see to it that they resolve the issue. There are certain steps that you can follow in order to resolve the issue:

  • Restart the internet:

Sometimes, the issue is with the connection with which your device is connected. The connection might not have been properly done or if there is some other issue from back end, then it can cause the green ring on Alexa. 
What you need to do is to get is to find your modem and router, switch them off and pull the power cable out of the power outlet. After that make sure that you wait for at least 30 seconds and then plug the power cable and switch on your device. 
When you switch on the device, you are going to see that the echo green ring might have vanished. If it does not, then you can move on to the next step. 

  • Switch off Echo:

Although you might have switched off the internet connection, there is one other solution that you can try and that is to switch off and then on your Echo device. Sometimes the issue is with your device echo. 
The device can also face an error that is very difficult to figure out. What you need to do is to switch off your device or restart it from the settings as you find it feasible. Make sure that you wait for at least 10 seconds before you switch on your device.

The moment you switch on the device, you will see that the issue has vanished and there is no echo dot green ring anymore. 
Still, if you are unable to resolve the issue, there are ways through which you can resolve the issue. 

In order to resolve your issue, you need to get in touch with our experts who have years of experience in this field. There are going to figure out the issue and are going to fix the amazon echo green ring issue for you.

Call Echo Helpline at 
US/Canada- 855-987-6855 & UK/London- 800-041-8324

We are available 24/7!

Echo Helpline | Amazon Echo Troubleshooting

Amazon Echo is an intelligent smart sound device that listens and responds to the user. Our Echo helpline team constitutes experienced tech experts who will troubleshoot all issues related to your device as soon as possible.  We make the user Experience better and Smooth for the Echo user.

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